Services Terms & Conditions

Overview

These Terms & Conditions apply to all services provided by Creative Ark, including:

• Innovation in a Bottle Workshops
• Creative Problem Solving Labs
• One-on-One Innovation Confidence Coaching
• Custom Training Development

By engaging Creative Ark’s services, clients acknowledge and agree to these Terms & Conditions.

Payment, Cancellation, and Rescheduling

Payment terms, cancellation policies, and rescheduling arrangements are outlined separately on the Cancellation and Rescheduling Policy page.

By booking a service, clients agree to the current Cancellation and Rescheduling Policy.

Client Responsibilities

Creative Ark provides facilitation, coaching, training, and innovation support designed to help clients generate ideas, solve problems, and build innovation capability.

Clients remain responsible for:

• Decisions made during or following sessions
• Implementation of ideas and action plans
• Business, financial, legal, employment, and operational decisions
• Outcomes resulting from actions taken or not taken

The success of any workshop, coaching session, or problem-solving activity depends on participant engagement and implementation of agreed actions.

Workshops and Problem Solving Labs

For in-person services:

• The client is responsible for arranging and funding a suitable venue.
• The client is responsible for any venue-related costs.
• Travel, accommodation, parking, and other agreed expenses will be discussed and approved prior to delivery and paid by the client.

Creative Ark will arrive prepared to facilitate the agreed session and provide the materials and support outlined in the service proposal or booking agreement.

One-on-One Innovation Confidence Coaching

Coaching is limited to scheduled sessions.

Clients are welcome to provide relevant information before a session to assist preparation. However, advice, discussion, coaching, problem-solving, and consultation are provided during booked sessions only.

Innovation Confidence Coaching is intended to support idea generation, workplace innovation, confidence building, and problem-solving capability.

Coaching does not constitute:

• Therapy
• Counselling
• Psychological treatment
• Human Resources advice
• Legal advice
• Financial advice

Intellectual Property

Creative Ark retains ownership of all original methodologies, frameworks, workshop materials, coaching tools, questionnaires, presentations, handouts, exercises, and other intellectual property developed for the delivery of services.

Clients may use these materials internally within their organisation but may not reproduce, modify, distribute, publish, resell, or claim ownership of Creative Ark materials without written permission.

Clients may apply the concepts, techniques, processes, and action plans developed during sessions within their own workplace.

Custom Training Development

Unless otherwise agreed in writing, training materials specifically commissioned and developed for a client as part of a custom training development project become the property of the client upon final payment.

This includes materials such as:

• Training manuals
• Standard Operating Procedures (SOPs)
• Quick Reference Guides (QRGs)
• Work instructions
• E-learning content
• Assessment materials
• Custom workplace documentation

Creative Ark retains ownership of any underlying methodologies, frameworks, templates, processes, or tools used in the development of those materials.

Creative Ark may include a general description of completed projects within portfolios, proposals, marketing materials, or case studies unless otherwise agreed with the client, provided confidential information is not disclosed.

Recording Sessions

Sessions may be recorded only with prior permission from Creative Ark.

Permission may be granted or declined at Creative Ark’s discretion depending on the service, participants, and intended use of the recording.

Any approved recording must not be shared, distributed, published, or used commercially without written permission.

Confidentiality

Creative Ark treats information shared during workshops, coaching sessions, and problem-solving activities as confidential.

Information will not be shared with third parties unless:

• Permission has been provided by the client
• Disclosure is required by law
• There is a serious risk of harm

Creative Ark may refer to general situations, challenges, or case studies for educational or promotional purposes only when all identifying details have been removed and individual clients cannot reasonably be identified.

Testimonials, Images, and Promotional Use

Testimonials, photographs, recordings, screenshots, company names, or other identifying information will only be used with the client’s express permission.

Permission may be withdrawn at any time by contacting Creative Ark in writing.

Limitation of Liability

Creative Ark provides training, facilitation, coaching, and educational services designed to support innovation capability and workplace improvement.

No guarantee is made regarding business outcomes, financial results, implementation success, or specific innovations generated through participation.

To the maximum extent permitted by law, Creative Ark shall not be liable for any loss, damage, cost, or claim arising from decisions made or actions taken by clients following the provision of services.

Australian Consumer Law

Nothing in these Terms & Conditions excludes, restricts, or modifies any rights or remedies available under the Australian Consumer Law or any other applicable legislation.

Where guarantees or rights cannot legally be excluded, they remain in effect.

Questions

If you have any questions regarding these Terms & Conditions, please use the online contact form.